DT Swiss products and spare parts represent premium quality and reliability. All products go through long-term development, are thoroughly tested to meet standards and offer high levels of safety to protect cyclists.

The properties and patented technologies of DT Swiss products unfortunately mean that they often fall victim to counterfeiters. These counterfeiters sell cheap fake copies at very low prices, often online, claiming that they are originals. Buying counterfeit products not only minimizes functionality and riding pleasure; it represents a hazard to cyclists. For this reason, DT Swiss takes active steps against counterfeit dealers and strives to remove fake products from the market. DT Swiss’ long-term aim is to ensure the originality of its products and to guarantee security when purchasing them.

Since 2015, we are working with high-performance IT technology tools to detect counterfeit products from unauthorized online dealers. Within this timeframe, over 4000 counterfeit DT Swiss products have been seized and banned from various websites and online shops. Since these measures have been put in place, the number of appearing fakes has been significantly reduced.

Through constant development and experience of the years, we are making it as difficult as possible for counterfeiters to fake our products. Still, we are getting more and more requests on counterfeiting every day because of the continuous growing strength of our brand image. We take the topic very seriously and are doing everything to improve our global anti-counterfeiting strategy. In the meantime, please follow the steps below:
 

Protect yourself by following these points when purchasing an original DT Swiss product:

1. Buy DT Swiss products and spare parts only from our verified dealers 

You can find your local dealer here: https://www.dtswiss.com/en/dt-swiss/contact/dealer-locator/

 

2. Be careful and critical when dealing with online retailers or when on auction platforms!

Counterfeits are often sold on the internet. Ensure that the supplier is reputable when buying DT Swiss products online. Check the reliability of the site. Look at the legal notice, check the postal address and read reviews from other customers.

 

3. Be wary of low prices

Fakes are often offered at a fraction of the original price. Compare the selling price with other offers. If the price is well below the average, this is a clear warning signal.

 

4. The most common DT Swiss counterfeits

One of the most popular and famous DT Swiss products that counterfeiters offer is the Ratchet System. The original is offered in 18T, 24T, 36T and 54T versions (T = teeth). Any other number of teeth or very cheap offers are counterfeits. You can find more information on the Ratchet System at: https://www.dtswiss.com/en/technology/wheel-technology/ratchet-system-technology/

 

5. Report a fraud

Our DT Swiss products are high-end, of best quality and of integrity. We are committed to protecting them. Please help us fight counterfeiting. If you suspect a product, a location or a website to be counterfeited, please report it to us. DT Swiss will investigate the case.  
 

6. Contact us

If in doubt, please contact us by email at service@dtswiss.com or by telephone on +41 (0)32 344 62 44. Our Service Center will be happy to provide the necessary information.


Help us fight counterfeiting. You can help greatly by not engaging with counterfeit suppliers and by observing our guidelines. If you find a suspicious offer, please do not hesitate to contact the DT Swiss Service Center at service@dtswiss.com.  

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