Protect yourself by following these points when purchasing an original DT Swiss product:
1. Buy DT Swiss products and spare parts only from our verified dealers
You can find your local dealer here: https://www.dtswiss.com/en/dt-swiss/contact/dealer-locator/
2. Be careful and critical when dealing with online retailers or when on auction platforms!
Counterfeits are often sold on the internet. Ensure that the supplier is reputable when buying DT Swiss products online. Check the reliability of the site. Look at the legal notice, check the postal address and read reviews from other customers.
3. Be wary of low prices
Fakes are often offered at a fraction of the original price. Compare the selling price with other offers. If the price is well below the average, this is a clear warning signal.
4. The most common DT Swiss counterfeits
One of the most popular and famous DT Swiss products that counterfeiters offer is the Ratchet System. The original is offered in 18T, 24T, 36T and 54T versions (T = teeth). Any other number of teeth or very cheap offers are counterfeits. You can find more information on the Ratchet System at: https://www.dtswiss.com/en/technology/wheel-technology/ratchet-system-technology/
5. Report a fraud
Our DT Swiss products are high-end, of best quality and of integrity. We are committed to protecting them. Please help us fight counterfeiting. If you suspect a product, a location or a website to be counterfeited, please report it to us. DT Swiss will investigate the case.
6. Contact us
If in doubt, please contact us by email at email@example.com or by telephone on +41 (0)32 344 62 44. Our Service Center will be happy to provide the necessary information.
Help us fight counterfeiting. You can help greatly by not engaging with counterfeit suppliers and by observing our guidelines. If you find a suspicious offer, please do not hesitate to contact the DT Swiss Service Center at firstname.lastname@example.org.