DT Swiss Guarantee 
& Legal warranty

We believe in the art of engineering and strive for perfection when developing new products. Our definition of high performance is the combination of innovative and highly reliable products. 

No product is indestructible and sometimes crashes, riding errors or punctures can damage a product to such an extent that their function is seriously impaired or safe use is no longer possible. All DT Swiss products are covered by a legal warranty of 24 months from the date of purchase.

In addition to the legal warranty, we offer an extended guarantee for DT Swiss carbon wheels under our Fair-Share Policy.

Statutory guarantee

Legal warranty

In the event of material or manufacturing defects, DT Swiss products will be repaired free of charge within the legal warranty period of 24 months. The following provisions apply:

  • The 24-month warranty period begins on the date of purchase. The original sales receipt must be presented in order to make a claim.
  • The warranty applies to products with damage resulting from material or manufacturing defects. Wearing parts such as ball bearings, tubeless ready tape, etc. are excluded.
  • The warranty assumes that the product has been used properly and that the maximum system weight has not been exceeded.
  • The warranty assumes that all information about assembly, handling and maintenance in the operating instructions has been observed. The product must not have been modified or used in combination with incompatible parts.
  • The serial number of the product must be clearly identifiable.
  • If you make a claim under the warranty , the damaged product becomes the property of DT Swiss when it is sent in. 
  • DT Swiss AG is not liable – to the extent permitted by law – in particular for indirect or consequential damage. Further claims relating to product liability and personal injury are reserved.
  • The place of performance and jurisdiction is Biel/Switzerland. Swiss law shall apply.  

what to do IF YOUR PRODUCT IS DAMAGED? 

Please follow these instructions: 

  • Contact your local dealer or a DT Swiss Service Center
  • The wheel must be sent to a DT Swiss Service Center for inspection in order to assess the damage and agree on further action with you. The product must be packed securely to protect it from damage in transit.
  • Tires, cassette and brake disc must be removed before sending the wheel. 
  • DT Swiss will bear the costs of return shipping to the customer. DT Swiss is not responsible for any customs duties.
Fair-Share policy

FAIR-SHARE POLICY

EXTENDED guarantee CONDITIONS FOR CARBON WHEELS 

With our Fair Share Policy, we extend the guarantee coverage for our carbon wheels beyond the legal warranty period of 24 months. 

  • On material and workmanship defects, we offer the first owner of a carbon wheel an unlimited guarantee and replacement of the defective rim free of charge. 

  • We cover damages resulting from riding errors with our cost-conscious and environmentally friendly Fair Share Policy. DT Swiss provides first-time owners with a 10-year guarantee period and will replace the damaged rim for a personal contribution of CHF 249 / EUR 249 / USD 249 per wheel. Exception: For the ARC 1100 DISC disc wheel there is a charge of CHF 749 / EUR 749 / USD 749. 

NO REGISTRATION NECESSARY 

We do not require product registration and will help you in the event of damage without complications. To make your claim as the first owner, we only need the original proof of purchase. Please contact your local dealer or a DT Swiss Service Center.

CONDITIONS OF APPLICATION OF THE FAIR-SHARE POLICY 

  • The Fair-Share Policy applies exclusively to DT Swiss carbon wheels from model year 2020 on which were purchased after 01.01.2020. 
  • The wheel must have a unique product designation and clearly recognizable serial number. 
  • The Fair Share Policy assumes that assembly, handling and maintenance have been carried out in accordance with the user manual of the wheel. The wheel must not have been modified or used in combination with incompatible parts.  
  • The Fair Share Policy assumes that the wheel has been used as intended and that the maximum system weight has not been exceeded. 
  • Damages due to improper storage, transport damages as well as optical impairments are excluded from the Fair Share Policy. 
  • The Fair Share Policy does not apply to wear parts such as ball bearings, freewheel bodies, components of the freewheel system and the Tubeless Ready Tape. 
  • If no replacement rim is available for your carbon wheel, you will receive a new wheel according to the fair share conditions. The defective product becomes the property of DT Swiss. 
  • Any other or further claims of the buyer under applicable law shall remain unaffected by the Fair Share Policy. 

WHAT TO DO IF YOUR CARBON WHEEL IS DAMAGED?  

Please follow these instructions: 

  • Contact your local dealer or a DT Swiss Service Center . In order to analyze the damage, it is mandatory to send your wheel to a DT Swiss Service Center for inspection. 

  • Tire, cassette and brake disc must be removed for shipment and are not to be included. 

  • The shipping costs for the return transport to you will be borne by DT Swiss. DT Swiss is not responsible for any customs duties. 

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