PRODUcT SAFETY WARNING
ERC / CRC / HEC WHEEL MODELS - STOP-USE NOTICE
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Dear DT Swiss Customers,
This week, we have received a limited number of reports regarding failures in products of the ERC/CRC/HEC with rim highs of 35 and 45 mm model series and DT Swiss ID higher than 2750000.
In the affected cases, rim failure occurred. We have promptly initiated comprehensive investigations to determine the cause, which are currently still ongoing. According to current knowledge, the reports exclusively concern products manufactured and delivered from September 1, 2024 onwards. Wheels with this rim type have been successfully on the market for several years without comparable reports.
In the reported cases, spontaneous delamination (separation of carbon layers) of the rim flange occurred, significantly compromising the wheel’s structural integrity (stability). Due to this damage, there is an increased risk of accidents that could lead to property damage, serious injury, or death. Out of an abundance of caution, and in the interest of consumer safety, we are asking all customers to stop using the Affected Products and all distributors, manufacturers, and retailers to remove the Affected Products from commerce immediately. This Stop-Use Notice remains in effect until the cause has been fully clarified. You will find a step-by-step instruction below.
In the reported cases, spontaneous delamination of the rim flange occurred, significantly compromising the wheel’s structural integrity. Due to this damage, there is an increased risk of accidents. Therefore, we kindly ask you to immediately cease using these wheels. This Stop-Ride Notice remains in effect until the cause has been fully clarified.
We have supplied the affected wheels to various bicycle manufacturers and brands as well as retailers and are currently informing them about the safety notice. Once the investigation results are available, we will inform our customers about the necessary measures, which may range from inspection to product replacement.
Affected products
Affected are wheels manufactured and delivered from September 1, 2024 onwards of the following products:
DT Swiss standard products
ERC with rim profile 35mm & 45mm
CRC with rim profile 35mm & 45mm
HEC with rim profile 45mm
Only wheels with a DT Swiss ID number from 2750000 and higher are affected from this stop-use notice. All other products are not affected.
DT SWISS ID
The DT Swiss ID is a unique alphanumeric designation of a product assigned by us as the manufacturer. It is attached to the product with a tamper-proof sticker, in the form of a QR- or Dot-code and a 7-digit identification number.
is your wheel potentially affected? - Check your wheel here
SUPPORT
If you have one of the listed products with a DT Swiss ID higher than 2750000 we kindly ask you to immediately cease using these wheels and to get in touch with us.
Please report your current case through one of the following contact alternatives:
Use the specific address recall@dtswiss.com to report your case.
Phone
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Time: 09:00 - 12:00 & 13:30 – 17:00
Language: German & English
Free hotline: +800 0000 1994 (in specific countries)
Phone: +41 32 344 62 44 (chargeable)
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Time: 08:30 - 15:30
Language: English
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Phone: +886 4 2374 1700 (chargeable)