Use THE FOLLOWING CHECKLIST TO VERIFY THE autenticity OF DT SWISS PRODUCTS AND SPARE PARTS:
1. DT Swiss ID
Starting January 2020, DT Swiss wheels and suspension products are now equipped with a DT Swiss ID (older products do not have a DT Swiss ID). Scan this ID to make sure you own an authentic DT Swiss product. You can do this by visiting the Product Support page on our website. Learn more about the DT Swiss ID here.
2. Buy DT Swiss products and spare parts only from our verified dealers
You can find your local dealers here.
3. Be careful and critical when dealing with online retailers or when on auction platforms
Counterfeits are often sold on the internet. Ensure that the supplier is reputable when buying DT Swiss products online. Check the reliability of the site. Look at the legal notice, check the postal address and read reviews from other customers.
4. Be wary of low prices
Fakes are often offered at a fraction of the original price. Compare the selling price with other offers. If the price is well below the average, this is a clear warning signal.
5. The most common DT Swiss counterfeits
One of the most frequently counterfeited DT Swiss product is the Ratchet System. The original is offered in 18T, 24T, 36T and 54T versions (T = teeth). Any other number of teeth, any deviating of the surface coloring from the original, or very cheap offers are counterfeits. Visit the Ratchet Technologies Overview on our website for more information on the Ratchet System.
6. Contact us
If in doubt, please contact us by email at firstname.lastname@example.org or by telephone on +41 (0)32 344 79 30. Our Service Center will be happy to provide the necessary information.