Extended guarantee conditions for carbon wheels
The Fair Share Policy states that for material and workmanship defects, the initial owner of the wheel is entitled to an unlimited guarantee and replacement of the defective carbon rim, free of charge.
As riders, we know that sometimes things don't go as planned. That's why our Fair Share Policy has another major advantage: it allows you to profit from a crash replacement, in case the rim of your DT Swiss carbon wheel has been damaged, available for 10 years after wheel purchase.
The Fair-Share Policy applies to all DT Swiss carbon wheels. If the carbon rims have suffered a defect due to a riding error, you will benefit from a replacement with a new rim at a cost-conscious rate. The personal contribution is CHF 249 / EUR 249 / USD 249 per wheel. Exception: for the ARC 1100 DICUT DISC wheel there is a charge of CHF 749 / EUR 749 / USD 749.
Start off on a good note with a refreshed wheel, ready for many kilometers with the Fair-Share Policy guarantee extension:
Hand assembly of the components
High quality spoke tension for durable wheels
New nipples and tubeless tape
Return shipment free of charge
Discover the conditions of application of the Fair-Share Policy and the process steps to follow on this support page here:
