- Accept customer claims for faulty product by telephone and e-mail and following up on those claims by
assessing the faulty product; Repairing or replacing the faulty product; Ensuring the customer receives correctly repaired or replaced product in a timely manner
- Accept customer inquiries on product quality and functionality as well as its intended usage in the field: Respond to phone calls, e-mails, during personal consultation at training sessions or seminars; Customer should always get a productive and objective feedback that is helpful in resolving inquiries
- Statistical documentation of customer claims, grouped into different products, incidents & customers
- Coordinates improvement actions in cooperation with company internal departments and external partners to resolve issues in connection with customer complaints in timely manner. Follow given procedures of the company. Where no procedures are given the job owner will address the issue, design suitable procedures and implement those in cooperation with team members
- Regular customer visit to major customer, establish clear communication channel regarding customer complaint and technical inquiry. Collect customer feedback, issue follow up and reply to customer request
- Mechanical education; Vocational School or College or University degree
- 1 years practical experience in Customer Service or bicycle industry; must be able to read technical drawings
- Must have basics bicycle knowledge, familiar with bike assembly is a big plus
- Very well developed logical, interlinked thinking, good coordination ability
- Experienced in MS Office programs (Outlook, Excel, Word)
- Mandarin/ Hokkien is required ; English: Average level in reading and written
- Personal Competences
- Extremely reliable and conscientious, Very practical personality
- Ready to learn new things, flexible to adjust to different situations
- High grade of performance under big pressure
- Independent, self-initiative, good self-assertion. Goal oriented
- Job Owner is a team player, can take criticism very well, has great communication skills is trustful and open minded
WHAT WE ARE OFFERING
- An established and motivated team
- Attractive employment conditions
- An mentoring programme that is tailored to you
- Dynamic and friendly working environment
- Monthly Salary NT$34,000-NT$38,000
YOUR NEW START
Our Human Resource team will answer any open question for you and we do look forward to your complete application with the reference-no. AC-023.
GET THE BICYCLE WORLD MOVING WITH US!
DT Swiss Asia will foster your strengths and support you with your professional further development.
Working Atmosphere / Values
With us you will experience a friendly, sporty but also very dynamic company culture, characterised by fairness, respect and trust. Share our values and feel the DT Swiss Asia spirit.
You will be able to use your annual leave once you join DT Swiss Asia. For the male employees, you also can take prenatal check-up leave to accompany with your wife. Furthermore, we provide 7 days paid sick leave.
At DT Swiss Asia you and your family will enjoy above-average social security benefits. The insurance policy covers occupational and non-occupational accidents, Hospital & Surgical , Cancer, Term Life ,and Dread Disease, which provide you an additional amount against risks.
We offer you a technologically up-to-date, modern infrastructure, which is kept clean every day. We have showers, to offer the sporty ones among us that certain extra.
You will have plenty of fun at our numerous internal and external events. There are two Family Days a year that you can invite your family or friends to join. One of the highlights is the 3 Days Annual Trip.
We have badminton and bike community; you are welcome to join the community with lots of fun.
In addition to the normal “Group Meal”, we offer you variety fruits twice a week for your lunch break
We provide a confirmed employee with basic health screening benefits once a year.
Annual Increment & Bonus
With well-organized Merit Increase and Annual Bonus Policy, your salary will be reviewed once a year as well as get the annual bonus based on your performance.
Bonus / Allowance
DT Swiss Asia provides various bonus/allowance, such as service bonus, wedding allowance, birth allowance, Dragon boat Festival Bonus and Moon Festival Bonus.